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Australian Carers

Feedback, compliments and complaints

Please tell us what you think of our NDIS services

Compliments, complaints and other feedback give us valuable information about your satisfaction with our services. Feedback is taken seriously by Australian Carers and is seen as an opportunity for improvement.

How to lodge feedback

Feedback, compliments and complaints can be lodged

Whether you are a participant, family member, participant representative or staff member, we want to hear from you.

2

working days

Your complaint will be formally acknowledged within two working days.

28

days to respond

We aim to respond to all complaints and grievances as quickly as possible, and within 28 days of acknowledgement. If a complaint cannot be fully responded to in that time, you will be given an update including when a full response can be expected.

Continuous improvement

All feedback and complaints are used by Australian Carers to continuously improve our service delivery. If you would like us to contact you about your feedback, tell us the best way to reach you.

Escalating complaints

If you feel a complaint has not been sufficiently addressed

You can seek further support from the Australian Carers leadership team, or alternatively through any of the following agencies. NDIS participants purchasing products and services also have rights and protections under the Australian Consumer Law, including customer guarantees and unfair contract terms.